The back-office work that eats your week, handled by agents.
OADEN builds AI agents, and the custom software around them, for Canadian clinics and medical suppliers. Intake, referrals, claims, orders. Your team approves what matters; the agents do the rest.
Built from experience with the complexity behind clinic and supplier operations.
Data hosted in Canada. PHIPA and PIPEDA aligned.
Start with the work your team feels every day
Three common starting points. Each begins as a fax, an email, or a portal entry that someone currently retypes.
Referral intake
AI agents for back-office work
The agent extracts the patient, referring provider, diagnosis and coverage, creates the chart entry, confirms eligibility, and proposes a booking from your real calendar.
Claims and denials
AI agents for back-office work
The agent batches submissions, watches for denials, pulls the reason, drafts the correction or appeal with the supporting documents attached.
Appointment reminders and no-show recovery
Workflow automation
Two-way reminders by SMS and email; when a slot opens, the waitlist is offered the time automatically and the schedule updates.
Human review stays human
Automate the routine. Keep the judgment.
The goal is not to make the work feel less accountable. It is to give your team a clearer queue, the context to make a decision, and fewer routine items competing for attention.
Your automation opportunity
Adjust the inputs to your team. This is a range, not a promise; the audit turns it into a workflow plan.
Hours a year that could be handled by agents
864 to 1,152
Staff cost tied up in that work, per year
$29,400 to $39,200
Assumes 60–80% of that time is repeatable work an agent can take, 48 working weeks, no reduction in headcount. The audit replaces these assumptions with your numbers.
Bring these numbers. In 20 minutes, we will tell you which workflow to start with and what the audit would validate.
How it works
One workflow at a time. Nothing takes over real work until it has proven itself on real work.
- 1
Audit
Week 1
We sit with the people doing the work and map each workflow: inputs, systems touched, time per item, failure points. You get a written plan with hours reclaimed per workflow and a fixed price per build. No obligation past this step.
- 2
Build
Weeks 2–5
One workflow at a time, highest-value first. Each agent runs in shadow mode against real work until its accuracy is proven, then takes over with human approval on exceptions. Your data stays in Canada.
- 3
Run
Ongoing
We monitor every run, handle changes when your forms, vendors or software change, and report monthly on items processed, exceptions, and hours saved. A flat monthly fee per workflow.
Trust built into the process
A workflow earns live access only after it has earned your team’s trust.
01
Shadow mode before a workflow goes live
02
Named human review for exceptions
03
Written scope and fixed build price
The operating perspective is practical: start with the real work, prove the automation before it goes live, and keep people in control where judgment matters. That is how a workflow gets quieter without becoming less accountable.
The questions clinic owners ask first
Short answers. Longer ones on the call.
It does not get to be wrong silently. Every agent runs in shadow mode first, its outputs compared to what your staff did, until accuracy meets the bar set in the audit. In production, any item outside the rules — low confidence, missing data, unusual values — is routed to a person with the reason attached. Every action is logged and reversible.
Twenty minutes. Bring one workflow that wastes your team's time.
We will tell you whether an agent can take it, roughly what it would cost, and what the audit would look at. No deck.